Provide premium support
Keep support organized as you scale. Customer service is critical to improving your customers' experience, leading to more sales, reduced churn, and fewer returns. Use the ticketing feature to provide quality support; organization, reporting, and real-time notification of high priority issues.
Save agent time and create a better visitor experience by creating knowledgebase documents to answer prospect and customer questions, as well as create promotional content, and staff training materials. Online visitors can search knowledgebase for answers from your website, while agents can access knowledgebase during conversations from Inbox.